Contact Fairplay — Get In Touch
We’re here to help around the clock. Whether you have questions about your account, need technical support, want to report a problem, or are interested in partnerships, FairPlay’s dedicated support team is available 24/7 to assist you. Choose the contact method that works best for you.
Live Chat Support (Fastest Response)
- Live chat is the fastest way to reach FairPlay. Available directly in your account, chat connects you with a support agent instantly—no waiting in queues or delays. Get answers to your questions in real-time conversations.
- How to Access: Log in → Click “Chat” icon (bottom-right) → Select issue category → Type your question. A support agent responds within 1-5 minutes.
- Available: 24/7, including weekends and holidays. During peak hours (6 PM – 10 PM), responses may take 10-15 minutes, but agents remain available continuously.
- Best For: Urgent issues, quick questions, immediate assistance with gameplay problems, account access issues, and real-time troubleshooting.
- What You’ll Need: Account reference number, registered phone number, email, and specific issue details (date, time, game name, transaction ID).
Email Support
Email Address: support@fairplay.com
Email is ideal for detailed inquiries, complex issues requiring investigation, account disputes, deposit/withdrawal problems, bonus questions, general feedback, and documentation-heavy concerns. Email creates a written record of your communication.
What to Include:
- Subject line: Clear issue description (e.g., “Account Login Problem,” “Withdrawal Not Processed”)
- Account reference: Your 9-digit account number
- Phone number: Your registered phone
- Email: Associated with your account
- Issue description: Detailed explanation with timing and screenshots if applicable
- Transaction IDs or bet slip numbers if relevant
Response Time: Most inquiries receive responses within 24-48 hours. Mention “URGENT” in the subject line for priority handling.
Phone Support
Dedicated Helpline: +91-9888888888
Toll-Free: 1800-6666-7655 (if available in your region)
WhatsApp: +91-9888888888
Phone Support Hours:
- Monday-Friday: 9:00 AM – 9:00 PM IST
- Saturday-Sunday: 10:00 AM – 8:00 PM IST
- Public Holidays: 10:00 AM – 6:00 PM IST
For issues outside these hours, use live chat (24/7) or email support.
- What to Prepare: Account reference number, registered phone, email, specific issue details, transaction IDs, and a quiet location where you can speak clearly.
- Average Wait Time: 3-5 minutes during normal hours. Peak hours (6 PM – 10 PM) may extend to 15-20 minutes. Mornings (9 AM – 5 PM) typically have shorter waits.
- Best For: Complex issues requiring detailed explanation, when typing is difficult, urgent matters needing immediate escalation, and when email/chat resolution failed.
WhatsApp Support
WhatsApp Number: +91-9888888888
WhatsApp provides convenient messaging combining email’s record-keeping with chat’s speed. Send messages anytime, and our team responds during business hours (typically within 2-4 hours).
How to Use: Save the FairPlay WhatsApp number → Open WhatsApp → Start conversation → Send clear message describing your issue with account reference and details → Our team responds with solutions.
Why Use WhatsApp? Messages are saved for your records, share screenshots instantly, convenient if you lack email access, message anytime (response during business hours).
Best For: Customer preferences for messaging, issues requiring screenshots, follow-ups to previous conversations, non-urgent matters needing documentation, and customers with good WhatsApp connectivity.
Social Media Support
Follow FairPlay on Social Media:
- Facebook: facebook.com/FairPlayOfficial
- Twitter: @FairPlayGaming
- Instagram: @FairPlayOfficial
Send direct messages to our official accounts with your issue. While public posts are visible, direct messages are private. Include your account reference and issue details. Response times are typically 4-8 hours.
Best For: Public announcements acknowledgment, general inquiries, feedback and suggestions, promotional questions, and when other channels are inaccessible.
Important: Never share sensitive information (passwords, OTP codes, card details, bank details) on social media. Use email, phone, or live chat for sensitive communications.
Affiliate Program Support
Affiliate Contact Email: affiliates@fairplay.com
Affiliate Support Phone: +91-9888888888
Hours: Monday-Friday, 10:00 AM – 6:00 PM IST
Affiliates can contact about commission inquiries, marketing material requests, performance reports, promotional campaign questions, new affiliate opportunities, and partnership discussions.
Expected Response: Affiliate inquiries typically receive responses within 24-48 hours. Complex partnership discussions may take 3-5 business days.
Affiliate Dashboard: Within your affiliate dashboard, you’ll find real-time commission tracking, performance analytics, marketing materials library, FAQ section, and in-dashboard messaging with your affiliate manager.
Responsible Gaming and Counseling Support
Responsible Gaming Email: responsible.gaming@fairplay.com
Responsible Gaming Helpline: +91-9888888888 (24/7)
This support covers self-exclusion requests, deposit limit assistance, loss limit adjustments, problem gambling support, referrals to counseling services, mental health resources, and financial counseling information.
Confidentiality Guarantee: All responsible gaming inquiries are treated with absolute confidentiality. Your identity is protected, and no information is shared with other departments without your explicit consent. Professional counselors handle conversations with care and non-judgment.
Support Organizations: FairPlay connects you with All India Gaming Awareness Society, Gamblers Anonymous India, licensed mental health professionals, financial counseling services, and international support organizations (GamCare, NCPG).
FairPlay Headquarters
Corporate Office Address:
FairPlay Online Gaming Pvt. Ltd.
[Office Address to be filled]
[City, State, Postal Code]
India
Phone: +91-9888888888
Email: corporate@fairplay.com
Office Hours: Monday-Friday, 10:00 AM – 6:00 PM IST (Closed weekends and public holidays)
For: Sending official correspondence, legal documents, partnership inquiries, press releases, and formal complaints requiring physical documentation.
Important: Call ahead (+91-9888888888) to schedule an appointment before visiting. Walk-ins may not be accommodated.
Communication Preferences
How We Reach You
FairPlay communicates through email (account notifications, confirmations, offers, updates), SMS (OTP codes, account alerts, withdrawal confirmations, bonus credits), push notifications (if app installed), and telephone (only for issues you initiated with your consent).
Managing Your Preferences
Control how FairPlay communicates with you in your account settings:
- Go to “Account Settings” → “Notification Preferences”
- Toggle on/off for email notifications
- Control SMS frequency (all, important only, or none)
- Manage push notification settings
- Choose promotional communication opt-in/opt-out
Important: Critical security alerts and transaction confirmations cannot be disabled for account safety.
Resolution Times by Issue Type
| Issue Type | Typical Time | Best Contact |
|---|---|---|
| Account Login | 30 minutes | Live Chat |
| Withdrawal Not Received | 2-4 hours | Email/Live Chat |
| Bonus Not Credited | 1-2 hours | Live Chat |
| Game Technical Error | 1-3 hours | Live Chat/Phone |
| Deposit Not Showing | 30 min-2 hours | Email/Live Chat |
| Bet Settlement Dispute | 24-48 hours | Email (with screenshot) |
| Account Verification | 2-4 hours | |
| Self-Exclusion | Immediate | Live Chat/Phone |
| Responsible Gaming | 1-2 hours | Responsible Gaming Email |
| Affiliate Payment | 24-48 hours | Affiliate Email |
What To Expect From FairPlay Support
FairPlay commits to professional service from trained gaming professionals, respectful communication regardless of issue, fair investigation and resolution according to rules, confidential privacy-protected handling, transparent decision-making with clear explanations, timely response within stated timeframes, complete problem resolution (not just answering), and follow-up on complex issues until fully resolved.
We Cannot: Override game results unfairly, provide gambling tips or predictions, process requests without verification, reverse withdrawals once processed, access other accounts for information, or bypass terms and conditions.
Security and Privacy When Contacting Us
Never share:
- Your password or OTP codes
- Full credit card or bank account numbers
- Complete government ID numbers
- Sensitive personal information beyond necessity
FairPlay agents never request these details via email or phone. Our support uses secure channels and verifies your identity before discussing your account.
All Communications Are Encrypted: Email uses end-to-end encryption, live chat uses 256-bit SSL encryption, phone calls are secure and recorded for quality assurance, and WhatsApp uses end-to-end encryption. Your conversations are confidential and never shared with third parties.
International Players
FairPlay primarily serves Indian residents. For international players, contact our International Support Team at international@fairplay.com (Monday-Friday, 10:00 AM – 6:00 PM IST). Verify that online gaming is legal in your jurisdiction before contacting. Our team will assist with questions about availability and regulatory matters in your country.
Contact Summary
| Method | Best For | Response Time | Availability |
|---|---|---|---|
| Live Chat | Urgent issues, quick answers | 1-5 minutes | 24/7 |
| Detailed inquiries, documentation | 24-48 hours | 24/7 | |
| Phone | Complex issues, voice chat | 3-5 min wait | Mon-Sun 9AM-9PM |
| Convenient messaging, screenshots | 2-4 hours | 24/7 | |
| Social Media | General feedback, public inquiries | 4-8 hours | 24/7 |
| Affiliate Email | Partnership matters | 24-48 hours | Mon-Fri 10AM-6PM |
| Responsible Gaming | Problem gambling support | 1-2 hours | 24/7 |
Quick Help Right Now
Fastest: Live Chat in your account (1-5 minute response)
Important Issue: Call +91-9888888888 (3-5 minute wait)
Detailed Problem: Email support@fairplay.com (24-48 hour response)
Responsible Gaming Support (Urgent):
- Phone: +91-9888888888 (24/7)
- Email: responsible.gaming@fairplay.com (24/7)
For Affiliates:
- Email: affiliates@fairplay.com
- Phone: +91-9888888888 (Mon-Fri, 10 AM-6 PM)
We’re committed to providing FairPlay’s best possible experience. Your satisfaction is our priority. Don’t hesitate to contact us—we respond quickly and resolve issues fairly.
Last Updated: January 11, 2026