FairPlay Privacy Policy
Your privacy is our priority. This privacy policy explains how FairPlay collects, uses, protects, and manages your personal information when you use our gaming platform.
Introduction
FairPlay is committed to maintaining the highest standards of data protection and privacy. We understand that your personal information is sensitive and valuable. This Privacy Policy outlines our practices regarding data collection, usage, storage, and protection across all FairPlay services.
By accessing FairPlay or creating an account, you agree to the terms of this Privacy Policy. If you have questions about how we handle your data, contact our privacy team at privacy@fairplay.com.
Information We Collect
Account Registration Information
When you register on FairPlay, we collect your name, phone number, email address, date of birth, and country of residence. Your phone number serves as your primary identifier for FairPlay login and account recovery. This information verifies your identity and ensures you meet the 18+ age requirement for legal compliance.
Payment and Banking Information
When you deposit or withdraw funds, we collect your banking details including account number, IFSC code, and UPI ID. This data is processed through encrypted payment gateways and is never stored in complete form on our servers. We use tokenization technology to securely store payment information while protecting your actual banking credentials.
Gaming Activity Data
Your gaming history, betting information, placed bets, game results, and account balance are recorded for transparency, dispute resolution, and responsible gaming monitoring. This helps us identify potential problem gambling behaviors and protect players.
Communication Data
When you contact FairPlay support through live chat, email, or phone, we collect and store your messages and inquiries. This information helps us provide better customer service, resolve issues, and improve our support systems.
Device and Browser Information
When you access FairPlay, we automatically collect information about your device including device type, operating system, and browser type. This helps us optimize our platform for different devices and detect fraudulent activities.
IP Address and Location Data
Your IP address is logged when you access FairPlay. We use this to verify your geographic location for regulatory compliance, identify unauthorized access attempts, and prevent gaming from restricted areas.
Cookies and Tracking Technologies
FairPlay uses cookies to enhance your browsing experience, remember login preferences, and track navigation patterns. Cookies help us understand how you interact with our platform and identify improvements needed.
How We Use Your Information
Service Delivery and Account Management
Your personal information is primarily used to deliver FairPlay services. We create your account, process deposits and withdrawals, manage your balance, and provide access to games. Without this information, we cannot provide our gaming platform services.
Security and Fraud Prevention
FairPlay uses your information to detect and prevent fraudulent activities, unauthorized access, and money laundering. We analyze your gaming patterns, payment behavior, and account activity to identify suspicious transactions. If we detect potential fraud, we may freeze your account temporarily and request verification.
Responsible Gaming
We monitor your gaming activity to identify signs of problem gambling. If your betting patterns suggest excessive gaming, we may send responsible gaming notifications, offer self-exclusion options, or contact you with support resources. Your safety is paramount to us.
Legal Compliance
Indian gaming laws require us to collect and maintain certain information. We use your data to comply with regulatory requirements, verify your age and identity, and maintain records for government audits. This is mandatory for maintaining our gaming license.
Communication and Updates
We use your contact information to send important notifications including account alerts, security warnings, deposit confirmations, withdrawal status, and promotional offers. You can manage communication preferences in your account settings.
Platform Improvement
Your usage data helps us improve FairPlay continuously. We analyze how users interact with our platform to identify bugs, optimize features, and enhance overall user experience.
How We Protect Your Information
Encryption Technology
All data transmission between your device and FairPlay servers uses industry-standard 256-bit SSL encryption. Your data is scrambled during transmission and cannot be intercepted by unauthorized parties. The secure connection is indicated by the lock icon in your browser address bar.
Secure Data Storage
FairPlay stores all personal information on secure, isolated servers with restricted access. Only authorized personnel can access your data through multi-factor authentication. Data is stored in secure data centers with physical security, surveillance, and access controls.
Password Protection
Your FairPlay login password is encrypted using advanced hashing technology. We never store passwords in readable format. Even our staff cannot access your actual password. If you forget your password, we help you reset it to a new password you create.
Regular Security Audits
FairPlay undergoes regular third-party security audits and penetration testing to identify vulnerabilities. We fix security issues promptly and maintain updated systems with the latest security patches.
Access Controls
Only employees who need access to your data for job purposes can view your information. All FairPlay staff members sign confidentiality agreements and undergo security training.
Data Retention Limits
FairPlay retains your personal information only as long as necessary to provide services and comply with legal requirements. Sensitive banking information is deleted after dispute resolution periods. Your gaming history is retained for 7 years for regulatory compliance.
Data Sharing and Your Privacy Rights
Information We Do NOT Share
Your personal information is never sold, rented, or shared with third parties for marketing purposes. We do not share your data with advertisers, data brokers, or marketing companies. Your privacy is respected and protected.
Information We May Share
- Payment Processors: Your banking information is shared with PCI DSS-compliant payment processors exclusively to process deposits and withdrawals. These processors are contractually bound to protect your data.
- Regulatory Authorities: If required by Indian gaming laws or government requests, we may disclose information to regulatory authorities and law enforcement. We comply with valid court orders and legal processes.
- Service Providers: We may share non-sensitive information with service providers including cloud hosting and customer support platforms. These vendors are bound by strict confidentiality agreements.
Your Data Control
You have the right to access your personal information anytime by logging into your account. You can view your account details, gaming history, and deposit/withdrawal records. You can update inaccurate information in your account settings. You can request deletion of your account and associated data—we will delete it within 30 days (though we may retain anonymized data for regulatory compliance).
You can opt-out of promotional communications in your account settings. However, we will continue sending essential notifications about your account and transactions. You can request temporary suspension or permanent closure of your account anytime.
Cookies and Tracking
What Are Cookies?
Cookies are small text files stored on your device when you visit FairPlay. They help us remember your login information, preferences, and browsing history.
Types of Cookies
- Essential Cookies help FairPlay function properly, including login authentication. These cannot be disabled as they are necessary for platform operations.
- Performance Cookies collect information about how you use FairPlay to improve performance. These track page load times and feature usage.
- Preference Cookies remember your settings like language and theme. These enhance your personalized experience.
- You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when they are sent. However, disabling cookies may limit FairPlay functionality.
Children and Minors
FairPlay is exclusively for users 18 years and above. We do not knowingly collect information from users under 18. During registration, you must confirm that you are 18+. If we discover that a user is under 18, we will immediately close the account, refund deposits, and delete the user’s personal information.
Policy Changes
FairPlay may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email at least 30 days before the changes take effect. Your continued use of FairPlay after policy updates indicates your acceptance of the new terms.
FairPlay Privacy Policy
Contact Us
Privacy Questions
If you have questions about this Privacy Policy or your data, contact us:
Email: privacy@fairplay.com
Response Time: 5-7 business days
Mailing Address:
FairPlay Gaming Platform
Data Protection Office
Pen, Maharashtra, India
Complaints and Grievances
If you believe your privacy rights have been violated, you can file a complaint by contacting our privacy team with details. We take all privacy complaints seriously and will investigate thoroughly.
FairPlay has appointed a Data Protection Officer to oversee privacy compliance. Contact the DPO at: dpo@fairplay.com
Key Privacy Points Summary
- ✓ Your data is protected — FairPlay uses 256-bit SSL encryption and secure servers
- ✓ Your data is private — We do not share information with third parties for marketing
- ✓ You have control — Access, update, delete, or export your data anytime
- ✓ Your safety matters — We monitor accounts for fraud and problem gambling patterns
- ✓ We comply with laws — FairPlay follows Indian data protection and gaming regulations
- ✓ Contact us anytime — Questions about privacy? Email privacy@fairplay.com
Acknowledgment: By creating a FairPlay account, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Last Updated: January 11, 2026